PRIVACY AND PERSONAL DATA PROTECTION POLICY

At Cortech Sport, protecting your personal information is a priority. In accordance with the Act Respecting the Protection of Personal Information in the Private Sector, we are committed to maintaining the confidentiality of the data collected as part of our operations. This policy informs you of our practices regarding the collection, use, disclosure, retention, and security of your personal information. By providing us with your data, you agree to the terms of this policy.

1. Consent

1.1 Commitment to Privacy

Cortech Sport is committed to collecting and processing your personal information only with your informed consent, in compliance with applicable laws.

1.2 Acceptance of Terms

By accessing our website ([insert your website address]) or providing us with your personal information, you consent to its collection and use as described in this policy.

1.3 Withdrawal of Consent

You may withdraw your consent at any time, subject to our legal or contractual obligations. Such withdrawal may limit our ability to provide you with certain services. We will inform you of any consequences related to the withdrawal.

1.4 Exceptions

In certain situations prescribed by law (e.g., for security, fraud prevention, or emergencies), we may collect or disclose your information without prior consent.

2. Collection of Personal Information

2.1 Collection Methods

We collect personal data through:

• Our communications (email, phone, or forms)

• Our website (including the use of cookies)

2.2 Indirect Collection

Third parties may also collect or transmit personal information to us, including:

• Order or newsletter platforms

• Job application portals

• Professional social media (e.g., LinkedIn)

• Payment or logistics providers

• Survey or customer satisfaction agencies

3. Types of Information Collected

We may collect the following information:

• Personal identifiers: name, email, address, phone number

• Financial information: payment details

• Demographic information: place of residence, preferred language

4. Use of Information

4.1 Purpose

We use your data to:

• Respond to your inquiries

• Manage orders and payments

• Improve your experience on our website

• Send offers or marketing communications (you may unsubscribe at any time)

4.2 Control and Preferences

You may:

• Choose your communication preferences

• Manage your cookie preferences

• Limit certain features if you decline some uses

5. Sharing of Information

Your information is only shared with individuals or partners necessary for service delivery, including:

• Customer service staff

• Service providers (e.g., payment, logistics, cloud hosting)

• Marketing or R&D partners

• Collection agencies in case of non-payment

When required, data transfers outside of Quebec are supervised to ensure an equivalent level of protection.

6. Links to Other Sites

Our website may contain links to third-party platforms. We are not responsible for the privacy policies of those sites. Please review their respective policies.

7. Data Security

7.1 Security Measures

We implement:

• Strict access controls

• Ongoing staff training

• Monitoring and intrusion detection

7.2 Staff Commitment

All staff members (employees, consultants, volunteers, directors) are bound by confidentiality obligations, even after their relationship with Cortech Sport ends.

8. Retention and Destruction

We retain your information as long as necessary to fulfill the purposes for which it was collected, after which it is deleted or anonymized according to internal procedures, unless otherwise required by law.

9. Your Rights

You have the right to:

• Access your personal information

• Correct inaccurate data

• Request the de-indexation of harmful content

• File a complaint regarding our handling of your data

To exercise your rights, please contact our Privacy Officer.

10. Policy Updates

This policy may be updated at any time. Changes will be posted on our website. We encourage you to review it regularly.